Customers visit Audio Lounge with a wide variety of budgets, requirements and preferences. We strive to use our expertise to tailor an audio system to their exact needs and change their experience of music forever.

George The Cotswolds

As a kid growing up in the seventies and eighties, I remember my mom’s record collection and also my own small one that I built up in the early eighties before cassettes and CDs started to displace them in the seemingly relentless rush to downsize everything in our lives. I had been considering getting into vinyl for the last few years… There seemed something pure and authentic about vinyl records, and more and more the idea of ’embracing the analog’ in the digital storm that seems to surround us today really appealed to me.  But I was quite worried about taking the plunge, as I knew next to nothing about hi fi systems, not even the basics.  When we did a slight reorganisation of our small cottage, I spied a corner that just had to have a record player, and my search for the right entry point commenced.  After some research, I visited AudioLounge in Marylebone, having warned Luke in advance the the title of ’novice’ would afford me far too much credit!

Undaunted, Luke set about teaching me the basics, even drawing a couple of very helpful diagrams: why I needed a phonostage and the difference between tube versus solid state, etc!  We worked out what configuration would best suit the sitting room of my small cottage, and we had a special session (including my partner Caroline) to work out the best aesthetics including wood tone for the bespoke rack!

In the end, we settled on a lovely system comprising a Unison Research Preludio, Project Audio turntable, with magnificent sounding Spendor A4s that has brought me great joy since Luke and his colleague kindly came to install for me, all the way from London to the Cotswolds.  The system is absolutely fantastic. My only regret is that I waited so long to jump back into vinyl.

First record I spun after the installation was was a first press of Prince’s Purple Rain, and boy did it sound amazing! (Since the photo below was taken, the size of my record collection has almost doubled… it’s all very addictive.)

Thanks to the entire AudioLounge team (and colleague from Henley, Nick) for providing a great purchasing experience to me and Caroline!

Equipment

Unison Research Preludio

Pro-ject 2 Xperience SB Turntable

Spendor A4 Loudspeaker

Siltech ST-18 iQ RCA pair cables

Pro-ject Tube Box S2 Phono Stage

Sonos Connect

Bespoke HiFi Rack from HiFi Racks

Ron Dover

I would like to thank Luke Brand and his team at Audio Lounge for their exceptional service.

I purchased a top of the range valve amplifier together with a SME turntable and a pair of vivid audio speakers. The setup sounded incredible but unfortunately the amplifier developed a major fault within a few months. The following year a similar problem occurred. In the first instance, the amplifier was repaired promptly and a loan amplifier was provided. When it failed again I explained to Audio Lounge that I had lost confidence in the product. Audio lounge again promptly provided me with a loan amplifier and liaised with the amplifier company to put things right.

In the end Luke and the team took the amplifier back without question and offered to exchange it for any amp worth the same value. After the usual expert advice from the team and especially Luke, who has been great throughout the process, I opted for a very nice solid state amplifier which now takes pride of place in my new set-up.

It’s often when things don’t go right that a company’s professionalism and customer care philosophy is truly tested.  I can’t thank the team at Audio Lounge enough for their service.

Rafal

When I listened to Vivid Audio Giya speakers for the first time, I knew I had to have them. What I didn’t know was how difficult it was going to be to build a system that excelled at stereo but also provided surround capabilities, that was primarily focused on digital but also allowed for fine vinyl reproduction, and that on top of all of this would also blend with my apartment’s modern interior design.

I ended up with 5+1 speakers from Vivid Audio, including a custom-built subwoofer all run by a set of three Devialet Expert Pro 220s and Bel Canto 500s mono blocks. Sources include a Lumin U1 streamer, a Clear Audio Emotion SE turntable with Concerto V2 cartridge, OPPO disc transport and a NAD M17 processor. The audio cables come from Crystal Audio and Siltech, while the power is being handled by Synergistic Research cables and conditioners. Acoustics were dialed in with the help on site from Vivid Audio.

My system is now complete. I have never enjoyed music as much and as I do today. Every day I am reminded that my enjoyment would not be possible without Luke, Ajay and the whole Audio Lounge team. They are experts in what they do and they truly enjoy sharing the gift of music. But more importantly, it is very rare to meet a group of people with so much integrity and focus on clients’ needs:

  1. My project resulted in a number of complexities that the components manufacturers were not anticipating. It took a long time to sort everything out and I am convinced that it would not have been possible without Audio Lounge. It would be easier for a distributor to align its interests with manufacturers, but not for Luke and Ajay. They are always in your corner, looking out for your best interest and pushing manufacturers to deliver the best solution in the most effective way.
  2. My system includes products not available at Audio Lounge, yet I enjoyed their expert advice and assistance regardless. Audio Lounge gives you unbiased advice, whether they can sell you the component you are considering or not.
  3. My system took a year to finalize. We explored numerous options, often challenging the component manufacturers to solve setup issues that they have not encountered before. Audio Lounge was there for me all the time. They simply will not stop working until their client is fully satisfied.
  4. And finally Audio Lounge stands by its word. With an evolving order like mine, any distributor could find a way to skew the economics of the transaction their way. Not Audio Lounge. When they commit to something, they will get it done as agreed.

Equipment

Vivid Audio G3 Speakers x 2

Vivid Audio C1 Center Speaker

Vivid Audio V1w x 2

Vivid Audio Custom Subwoofer

Devialet 220 Amplifier x 3

Siltech & Crystal Cable Cables

Clearaudio Emotion SE Turntable

Clearaudio Concerto V2 Cartridge

Bel Canto Ref500M Monoblock Amplifiers

Robert South West London

My previous system was sufficiently large to consume most of my living space, sufficiently powerful to emit more heat than my radiators and daunted me sufficiently that I never played it. I visited a few retailers who all heard but didn’t listen. I wanted fabulous sound from geekless small boxes.
I encountered Audio Lounge by chance and for the first time was heard.   I listened to a few things in their great listening room.  There was no pressure to buy, no pressure to spend more than my budget and an ability to explain technical matters in a helpful way.  I love my Nagra items.  They sound beautiful and look and feel proper. But they sit discreetly and while I love the whirr as the CD drawer opens, it only opens to allow the music to play.
That for me is the Audio Lounge experience.  It is all directed to the music.  There is technical wisdom for those who want it.  There are wonderful boxes, great and small.  But if, like me, you just want simple musical joy, you can get that here too.  And that is exceptionally hard to find.

Equipment

Wilson Audio Speakers

Nagra Classic Amp

Nagra CDC – CD/Preamp

Burmester 948 Power Conditioner

Equipment Rack by Hifi Racks

Carsten North London

Expert knowledge, understanding of personal preferences and above all patience, combined with extraordinary commitment and customer service sets Luke, AJ and the team at Audio Lounge apart. It’s not just the countless consultations through the decision-making process, or going the extra mile to source the one product that one wants and is so hard to get, but also the at your home service on an almost 7/7 basis that truly makes them standing out. I will never forget Luke saving our dinner party by replacing a broken turntable pin on a 2 hour notice … and ever since we have been enjoining pristine and tailored music experience for hours on end. Highly, highly recommended.

Equipment

Clearaudio Ovation Turntable

Clearaudio Clarify Tonearm

Clearaudio Davinci Cartridge

Devialet Expert 220 Pro Amplifer

Nagra BPS Phonostage

Sonus Faber Guarneri Tradition Speakers